Ebook
Designing an HR Function That Delivers
Connect the HR mandate, workload, roles, technology and investment through worked operating models and practical resources.
View PDFA3 / Strategy & planning
Design HR around
the services people need.
Connect demand, service standards, ownership, capacity and expertise. Build an HR function equipped to deliver its promises, with the tools and evidence to make the design work.
Your HR Delivery directories
Explore our approach. Find your starting point.
A3 / HR Provision and Capability Map
A coherent service system, from promise to delivery.
Understand what HR needs to provide before choosing a structure. Trace real service journeys, test demand against usable capacity and clarify how work moves between people. Then design roles, processes and capability around the evidence.
For HR leaders, service owners, HR and OD consultants, analysts and managers redesigning an HR function.
Your working library
HR Provision and Capability Map
Explore the complete toolkit, then use the supporting document alongside the guides and examples.
Complete practitioner toolkit
539pages
120practical tools
120 tools with practitioner guides, reusable records and fictional examples. Includes a 42-service starter catalogue, role archetypes, diagnostics, practice laboratories, calculation guides and transition planning.
Open the complete toolkit130 pages / PDF
Working templates
A 130-page companion containing the toolkit’s 120 reusable working pages. Use the tool references to return to the relevant practitioner guide and completed example. These are PDF working records, not automated spreadsheets.
View supporting documentPDF resources are in English. Read on screen: Actual view on desktop and full width on mobile.
The thinking behind the tools
Provision-to-Capability Map
The Provision-to-Capability Map asks three connected questions: what must HR provide, how will work be delivered, and what sustains delivery? Six dimensions connect service demand and standards with ownership, processes, expertise and governance.
- 01Frame
- 02Map
- 03Test
- 04Design
- 05Mobilise
- 06Review
This model examines the capability of the HR service system. Individual competence is one source of evidence; it does not, by itself, establish service capacity or prove that an operating model will work.
Explore the interactive frameworkRead & diagnose
Build understanding.
Test the evidence.
Use the ebook for depth, the diagnostic manual to examine your starting point, and the long read for a different perspective.
Diagnostic manual
HR Department Provision and Capability Diagnostic Manual
Assess six dimensions of HR provision and capability to clarify services, delivery constraints and improvement priorities.
View PDF
Long-read article
Fit for Purpose - or Fit for the Past?
Question whether the HR function is designed for current organisational needs or inherited assumptions about its role.
View PDFShort insights
A useful idea.
A sharper question.
From Admin Function to Strategic Partner: Redesigning the HR Operating Model
Examine the operating choices that help HR move from reactive administration to purposeful support.
Read insight
The HR Maturity Test: How to Know Whether Your Function Is Ready for the Future
Consider whether the HR function improves business decisions and is ready for future demands.
Read insight
Diagnostics: Why HR Diagnostics Really Matter Before You Restructure, Recruit or Train
Diagnose service and organisational problems before deciding to restructure, recruit or train.
Read insightLearn & apply
Put knowledge
to work.
Explore a focused one-day introduction or build wider professional capability through a related development programme.
One-day workshop · In-house
An introduction to the HR Provision and Capability Map
A one-day, in-house introduction to service journeys, ownership, capacity and expertise through the Provision-to-Capability Map.
Related development programme
OD Practitioner
Three days. Develop diagnostic enquiry, systems thinking and intervention design to support changes in how HR operates.
Explore the programmeRelated development programme
Facilitation, Quality & Process Improvement
Three days. Map service processes, examine handovers and test improvements with clear measures and ownership.
Explore the programmeA practical starting point
Choose your next step.
- 01
Choose a service
Define one meaningful service journey and the decision it needs.
- 02
Listen and trace
Compare users’ and providers’ experience with actual cases.
- 03
Find the constraint
Test capacity, ownership, handovers and service promises.
- 04
Design and review
Pilot roles, processes and capability, then review service outcomes.
Need help applying it?
Work with HR Delivery to turn the evidence and tools into a response suited to your organisation.
Continue the connection