HRSFEnglish manual
HR Strategy Diagnostic Manual
Connect business goals with people priorities, HR initiatives and clear measures of progress.
DIAGNOSTIC TOOLS
Understand what matters.
Find your starting point.
Explore 29 subject manuals across seven framework areas, plus four practical guides to diagnostic methods. Turn organisational questions into evidence and focused action.
HR DELIVERY Expertise. Support. Delivery.
EVIDENCE BEFORE ACTION
We diagnose before we act.
Effective change starts with understanding what is happening and why. Our diagnostic tools help you listen, examine evidence and identify the underlying issues, so the response addresses the real need.
Discover
Understand your context, goals and the questions that matter.
Diagnose
Gather evidence, identify causes and make sense of the findings.
Design
Build a practical response around the agreed priorities.
Deliver
Implement the agreed actions with clear ownership.
Review
Evaluate the impact, learn and refine the next steps.
BEFORE DESIGN & DELIVERY
Share the findings. Agree the way forward.
Diagnostic feedback is a key step. We discuss the results with your team, check their meaning and agree priorities before designing or implementing solutions. A shared understanding gives action a clear purpose.
THE DIAGNOSTIC LIBRARY
A clear starting point.
A practical way forward.
Find the manual that fits your question. Each collection connects directly to an area of the HR Delivery framework model.
29manuals
7framework areas
One connected model. Seven areas to explore.
Choose an area of the model to focus the library, or browse all 29 manuals below.
Showing all 29 manuals across 7 areas
Read the complete manuals in the on-page viewer.
The roof · Set the direction
Strategy and Planning
Agree where the organisation is going, the workforce it needs and how HR will support it.
WPFEnglish manual
Workforce Planning Diagnostic Manual
Plan the roles, skills and capacity needed as the organisation changes.
HRCFEnglish manual
HR Department Provision and Capability Diagnostic Manual
Clarify what HR needs to provide and the capabilities required to deliver it well.
Pillar one · Bring people in and help them stay
Attraction and Retention
Create a clear employment offer, attract the right talent and give people good reasons to stay.
VPFEnglish manual
Value Proposition Diagnostic Manual
Align what you promise employees with what they experience at work.
TAFEnglish manual
Talent Attraction Diagnostic Manual
Focus attraction efforts on the people and capabilities your organisation needs.
OIFEnglish manual
Onboarding and Induction Diagnostic Manual
Help new colleagues settle in, understand their role and build the relationships and confidence they need to contribute.
RSFEnglish manual
Retention Strategy Diagnostic Manual
Understand why people stay or leave and focus action where it will help most.
Pillar two · Make the organisation work
Organisation Design and Change Management
Understand how the organisation works, shape clear roles and structures, and help people navigate change.
ODDFEnglish manual
OD Diagnostic Manual
Explore eight organisational dimensions and 74 diagnostic statements to turn evidence into focused action.
CAFEnglish manual
Capability Assessment Diagnostic Manual
Use clear expectations and consistent evidence to identify strengths and development needs.
CMFEnglish manual
Change Management Diagnostic Manual
Help people understand change, prepare for it and put new ways of working into practice.
ODFEnglish manual
Organisational Design Diagnostic Manual
Align structure, roles, decisions and workflows with what the organisation needs to achieve.
CCF-COMPEnglish manual
Competency and Capabilities Diagnostic Manual
Make the behaviours, skills and capabilities needed for effective work clear.
JEFEnglish manual
Job Evaluation Diagnostic Manual
Support consistent decisions about the responsibilities, demands and value of different roles.
Pillar three · Help people grow
Talent Development
Build the skills, behaviours and confidence people need today, and prepare them for what comes next.
TNAFEnglish manual
Training Needs Analysis Diagnostic Manual
Identify learning needs and prioritise development that supports real work.
ICFEnglish manual
Individual Contributor Development Diagnostic Manual
Use Standards, Support and Self-Management to build effective everyday contribution through nine competencies.
LDFEnglish manual
Leadership Development Diagnostic Manual
Bring Direction, Development and Delivery to life through the 3D9C model and its nine leadership competencies.
TDFEnglish manual
Team Development Diagnostic Manual
Explore seven connected practices, workstyles and team contribution to strengthen how people work together.
CPFEnglish manual
Career Planning and Career Paths Diagnostic Manual
Make career options visible and turn aspirations into practical development steps.
CCF-COACHEnglish manual
Coaching and Mentoring Diagnostic Manual
Support growth through purposeful conversations, guidance and shared learning.
SPFEnglish manual
Succession Planning Diagnostic Manual
Prepare people for critical roles and focus development on future readiness.
Pillar four · Create a healthy working experience
Engagement, Wellbeing and Culture
Listen to people and understand the conditions that help them feel connected, supported and able to contribute.
OEFEnglish manual
Organisational Engagement Diagnostic Manual
Understand engagement outcomes and their drivers, then turn employee feedback into accountable action.
OWFEnglish manual
Organisational Wellbeing Diagnostic Manual
Connect ten wellbeing areas and six strategic enablers with practical, prevention-led action.
SSFEnglish manual
Staff Satisfaction Diagnostic Manual
Understand employees’ experience and focus improvements on the issues that matter to them.
CDFEnglish manual
3E Culture Diagnostic Manual
Explore Environment, Expectations and Execution through 12 diagnostic dimensions and practical action planning.
Pillar five · Enable and recognise contribution
Performance Management and Reward
Set meaningful expectations, support progress and recognise the contribution people make.
PMFEnglish manual
Performance Management Diagnostic Manual
Connect meaningful goals, regular feedback, fair evaluation and development.
CRFEnglish manual
Compensation and Reward Diagnostic Manual
Connect pay, recognition and reward with contribution and organisational priorities.
The foundation · Deliver, learn and improve
HR Service and Analytics
Support every area with effective HR services, useful evidence and thoughtful use of AI.
EUFFEnglish manual
HR Service End User Feedback Diagnostic Manual
Use the experience of HR service users to identify where service can improve.
HRAFEnglish manual
HR Analytics Diagnostic Manual
Turn people and service data into useful insights for decisions and improvement.
HRAIFEnglish manual
HR AI Diagnostic Manual
Consider where AI can support HR work, with clear purpose and human judgement.
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THE DIAGNOSTIC METHODS
Four ways to build understanding.
Start with the question, then choose the approach. These complete guides take you through planning, delivery and interpretation for interviews, surveys, focus groups and large-scale interventions.
01Diagnostic Interviews
Diagnostic Interview Manual
Plan, conduct and analyse evidence-led interviews across 29 HR subject areas. Includes 1,150 questions, briefing scripts, behavioural rating guides and practical next-step actions to turn individual accounts into traceable organisational findings.
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02Diagnostic Surveys
Diagnostic Survey Manual
Administer and interpret diagnostic surveys across 29 HR subject areas using 963 core items. Includes complete questionnaire forms, scoring keys, data-quality checks and reporting guidance to identify patterns and guide further enquiry.
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03Focus Groups
Diagnostic Focus Group Manual
Facilitate structured discussions across 29 HR subject areas with 920 questions. Includes guidance on group composition, inclusive participation, private ratings and thematic analysis to explore different experiences and inform practical follow-up.
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04Large Scale Interventions
Large Group Intervention Manual
Design participative diagnosis and action workshops across 29 HR subject areas. Includes 87 worked intervention plans, facilitation methods, running orders and capture sheets to connect perspectives, record evidence and support accountable follow-through.
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